Customer service hours are M-F, 10AM-5PM (PST).
All inquiries are responded to in the order they were received.
Any weekend inquiries will be responded to on Monday.
HELP & FAQ
Where can I find my frame’s measurements?
The measurements can be found on the left temple (ex. 50-24-147) The numbers from left to right stand for: Lens Width, Bridge Width, Temple Arm Length in mm. If you already have a pair that you like, you can compare measurements to see how our sunglasses will fit you.
How do I get my frames adjusted?
Our frames can easily be adjusted at any optical shop. Most optical shops will make minor adjustments for free or for a small fee.
Which frames are best suited for a low bridge fit?
The best low bridge fit is our Bold Square 01 and Modern Cat 01.
What type of lenses do you offer?
We offer mineral glass lenses for high definition clarity. Our lenses have 100% UVA/UVB protection on the front and back surface, blue light filtering, and anti-glare. They are naturally scratch and heat resistant and designed to enhance colors and contrast. All our lenses are finished with a 10 layer hydrophobic and oleophobic coating to keep lenses cleaner longer.
What is the best way to clean my lenses?
To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with our cleaning cloth.
How durable are your lenses?
Our lenses are naturally scratch resistant and tempered to resist breakage. They have a higher impact resistance than plastic lenses. We’ve tested them by dropping a 65 gram steel ball from a height of 3 meters. Compared with a plastic lens that breaks at 2 meters, we think that’s pretty durable.
Can I put prescription lenses in my sunglasses?
We currently do not offer prescription lenses at this time. If you’d like to put prescription lenses in your Just Human sunglasses, they are prescription ready.
Are our lenses polarized?
Our lenses are non-polarized. Polarized lenses are more so a matter of preference and lifestyle. Our lenses are designed for the urban lifestyle so they won't interfere with your digital device screens. Polarized rays shouldn’t be confused with UVA and UVB rays, which are harmful to the eye. UV coverage is highly recommended and already included in all our lenses.
What if I want to change my order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 888-462-8482 or e-mail us at email@example.com.
What is the status of my order?
You can easily track the status of your order by clicking track order in your shipping confirmation email. You’re always welcome to reach out via live chat or e-mail us at firstname.lastname@example.org.
I have a question about my order, what should I do?
We’re here to help so if you have any questions please email us at email@example.com or call us at 888-462-8482.
My favorite pair is sold out, what should I do?
Please provide us with your e-mail and we will contact you when your favorite pair is back in stock.
SHIPPING, RETURNS & EXCHANGES
What’s your shipping policy?
We offer free shipping and free returns in the US and Canada.
When can I expect my order?
Good news! You can expect your order in 2-3 days within the continental U.S. Orders shipped to Canada can take up to 10-15 days. We currently ship to the U.S. (Including Alaska and Hawaii) and Canada. If you would like your sunglasses right away, we also have expedited options for an additional fee.
Do you accept international orders?
We currently only ship to the United States and Canada. We are working on expanding our shipping destinations.
How much does international shipping cost?
International shipping to Canada is free however non-US customers are responsible for payment of any duties, import taxes, brokerage or customs fees associated with an international shipment. Duties and taxes are nonrefundable. If you would like your sunglasses right away, we also have expedited options for an additional fee.
What is your return policy?
You can easily return or exchange within 30 days for all items that have no signs of wear or damage with all original packaging. All returns and exchanges must be initiated no later than 30 days from the date that your order arrives to you! All refunds will be made to the original method of payment within 15 days of receiving your order. For international orders please email us at firstname.lastname@example.org.
How do I start a return or exchange?
To start a return or exchange, please visit us at Returns and Exchanges and enter your order number and shipping zip code. If you need help creating a return or exchange, please contact us at email@example.com. For international orders please email us directly at firstname.lastname@example.org.
What is your commitment to sustainability?
Our mission is to make a product that is better for people and the planet. We want to introduce people to a more conscious, more responsible way of buying everyday products. We’re ruthlessly responsible, we set out to find a better way using natural and recycled materials.
Chic Circularity – Iconic-style and responsible materials, we focused on the entire system from design and material selection to manufacturing and packaging.
Faces Not Gender – Unisex and universal, engineered to fit and function on all face shapes. We want as few designs as possible to be adopted by as many humans as possible.
Functional Design – We researched sport lens technology to design function back into a fashion accessory and develop a better performing lens for everyday.
Made for forever – One of the most environmentally responsible things we can do is make sunglasses that endure for a lifetime not a season.
Our materials: All of our materials come from natural and sustainable sources and we use recycled materials whenever possible. Our frames are made from reforested soft wood trees that are FSC® certified. Our lenses are made using sand and minerals and all our lens off-cuts in the manufacturing process are recycled into new lenses. Our sunglass case is made from an innovative leather alternative called Piñatex® made from the waste of pineapple leaf fibers. The inner liner of our case and our cleaning cloth is made from recycled water bottles.
Our Packaging: We designed our packaging with a minimal and waste free approach. We use 100% post-consumer recycled materials for our shipping box, eco-friendly inks and bio-compostable tape.
Where are your products made?
Our products are designed in Los Angeles and manufactured in Japan, Italy and Los Angeles. We work with only the most reputable manufactures who are known for their craftsmanship and ethical manufacturing.
What's unique about my sunglasses?
Every single one of our sunglasses are handmade and unique. The colors of our bio-material differ from each batch which means there can be slight color and pattern variations. Our first collection is from a limited production batch. Each pair is numbered on the inside of the temple.
Do you have any stockists or physical stores?
All our products are sold through our website. Please sign up for our newsletter to learn about any upcoming pop-ups or retail locations.
How does Just Human give back?
We donate 1% of profits to Pure Earth, a non-profit dedicated to cleaning up the planet to make it safer and healthier for all humans.
How can I stay up to date?
You can sign up for our mailing list to receive updates and you can follow us on Instagram and Facebook.
Please email email@example.com We’d love to connect and look forward to hearing from you.